Mention can be any piece of content that we retrieve that matches your search criteria, including a blog post, Tweet, forum post, comment, photo, or news article.
The Monitor Mentions sub-tab allows your customers to
- See all the unstructured chatter about a given business location on the Internet — blogs, social media sites, news sites, images etc.
- See the sentiment — positive, negative, neutral — for your mentions
- Edit the searches to monitor for Mentions
The Search Mentions sub-tab allows your customers to:
- Browse all the mentions a business location has received
- See the sentiment of each of those mentions, and make adjustments in case it has been incorrectly identified
- Filter searches by individual search terms, mentions sources, or sentiment
How do I edit Mention searches?
- From a Reputation Management account, click the Mentions tab
- Click the Settings sub-tab
- Add or edit searches here as required
Hints:
- Searches can be filtered according to phrases that the search must include, must not include, or those that should be an exact match. It is important to use these qualifiers in order to get the best results.
- Be sure to enter all variations of the company name as separate search terms. A phrase within the search box that is encapsulated by quotes will be read as an exact match phrase. E.g. “Coke or Pepsi” will find only the phrase, not the individual words.
- For Twitter searches, the system always looks for an exact match. You don’t need to include phrases within quotes to enable that.
Why is the Mentions box on the Overview page blank?
The Mentions box on the Overview page will only display mentions if they have been found in the past 7 days. If there are no mentions within the last 7 days, you see the message: No Recent Mentions Found.